Attorneys for families of residents say that facilities’ failure to report serious injuries or deaths related to abuse or neglect is not uncommon. Far more often, they say, the state health department only learns about a case of alleged neglect or abuse after a family member files a complaint. Advocates for health care providers stress that incidents of neglect and abuse are extremely rare, and can come to regulators’ attention in a variety of ways.
In response to the Wisconsin Center for Investigative Journalism’s inquiries into an accident involving a 88-year-old woman at a Milwaukee nursing home, the state Department of Health Services launched an internal review, which concluded that state officials did not properly respond. As a result, the department says it has reviewed its intake procedures and made changes to ensure that complaints against nursing homes are triaged appropriately and investigated in a timely fashion.